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Non-cumulative with other discounts or campaigns.

SHIPPING INFORMATION

The tracking number is a one-off identifier assigned to your parcel by the courier company. This number is always unique for each parcel.

Please take note of this number. You may need to provide it when contacting the delivery company if you want to find out the location of your parcel

Our delivery times depend on the destination country, as well as the delivery service of your choice. To find out more about our shipping areas, delivery times, and shipping services, please visit the 'Shipping' section available on the website footer.

Shipping costs depend on several considerations: destination country, the price of the product, and the type of shipping services. To find out more, please visit the 'Shipping' section available on the website footer.

No, shipping costs are fixed. Regardless of the quantity of products included in your order, shipping costs will be the same.

As soon as your order leaves our warehouse you will receive a shipping confirmation email with information regarding:

  • What items are included
  • What company will be delivering your parcel
  • Your tracking number

Besides, we facilitate a direct link to the tracking information. With just a click, you will easily find out where your parcel is at any time. Remember that from the moment your parcel is dispatched you will also be able to access your customer account and see all your shipping information.

If you have received your shipping confirmation email, your order will be delivered shortly. We recommend you have a look at the tracking information available on the delivery company website to find out its itinerary.

If you want to obtain additional information, please contact the delivery company. Do not forget to provide your tracking number for them to locate your parcel.

If you have realized that the delivery address you have included on your order is incomplete or not correct, please contact us as soon as possible.

It is very important that the delivery address does not contain any errors, so that we can avoid any possible issues when delivering your parcel. Please contact our Customer Service Department through your customer account and we will do our best to solve this error. 

You can easily access all shipping information related to your order on the 'Orders' section on your customer account. You just need to select your order, and click on the section `Shipping'. Here you can find out which company will proceed with the delivery, and your tracking number with which you will be able to locate your parcel at any time.

If you have not opened your customer account yet, you can easily Create your account here. Nonetheless, your tracking number is always available on our shipping confirmation email which you an access directly on your personal inbox.

If it has been more than a week since you received your shipping confirmation email, please check the link to your tracking information on the delivery company website to find out your parcel’s exact location

The messenger may have passed by your delivery address when nobody was available to collect the parcel. They will leave a notice card including information on how to agree on a new delivery time or where to collect your parcel.

If you have any questions, please contact the delivery company as soon as possible. Do not forget to facilitate your tracking number to find out more about your parcel’s location. Alternatively, please contact with us through your customer account so that we can find out if there are any incidences with your delivery.

We prepare and dispatch our orders on working days only. We do not prepare or dispatch any parcels during the weekend, local or national bank holidays.

If you place your order on a Friday after 8:00 am (CET), it is likely that the parcel will be dispatched on the following Monday afternoon. We do not prepare or dispatch any orders during the weekend. 

We work as fast as possible so that your orders arrive on time. Nonetheless, deliveries could be affected when orders are placed within extraordinary dates such as Christmas, Black Friday, sales season or special promotions, due to the high volume of orders received. We recommend that during these special dates you place your orders ahead of time so that you make sure that your product arrives fast!

We will always do our best to inform you when plausible delays may be affecting our deliveries. This would be due to extraordinary dates or special circumstances unconnected to bae Store which could influence our delivery periods (weather conditions, strikes, customs and clearance of goods, etc.) 

We are unable to send your order to a military base. Due to security protocols it is often problematic for the messenger to proceed with the delivery of the parcel.

Will I need to pay local taxes and customs fees for an order

We work as fast as possible so that your orders arrive on time. Nonetheless, deliveries could be affected when orders are placed within extraordinary dates such as Christmas, Black Friday, sales season or special promotions, due to the high volume of orders received. We recommend that during these special dates you place your orders ahead of time so that you make sure that your product arrives fast!

We will always do our best to inform you when plausible delays may be affecting our deliveries. This would be due to extraordinary dates or special circumstances unconnected to bae Store which could influence our delivery periods (weather conditions, strikes, customs and clearance of goods, etc.) 

No, it is not possible. MRW is the delivery company in charge of the deliveries of your parcels in Portugal and Spain.

No, the European Economic Area (EEA) is a free trade area, thus none of our shipments within the EEA would be subject to additional custom fees or taxes.

Yes, all international orders sent to a country outside the European Union could be subject to plausible customs fees, local taxes, or clearing fees. These are costs completely unconnected to bae Store and corresponds to the customer to settle these costs in order to clear their goods.

A parcel is not often returned to our premises. Nonetheless, at times an order may be returned due to the intended rejection of the parcel, an error on the given shipping address when placing an order, or when the parcel is not picked up by the customer after a period of time. 

We recommend you to be attentive to the status of your shipping once your order has been dispatched from our warehouse. In most cases our order will arrive to your shipping address between 1 and 5 working days depending on the type of shipping and the destination country. You can always verify where your parcel is at any time. You can find out whether there may have been an incidence with the delivery by checking the tracking information provided.

A parcel is not often returned to us by the delivery company due to an incomplete or incorrect address. To avoid any issues with the delivery of your order it is very important to:

  • Check the shipping address when placing your order
  • Verify your details on the confirmation email you receive on your inbox after finalizing your purchase
  • Contact us if you detect a mistake in your shipping or contact details

Our delivery times are very short and thus we often have very limited allowance to proceed with any modifications. For this reason, it is decisive to contact with us as soon as possible.

If a parcel is returned to bae Store due to an incorrect or incomplete address provided by the customer, the order will be refunded only once the parcel has reached our premises, deducting any costs generated during its shipping.