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MOST FREQUENTLY ASKED QUESTIONS

Proceeding with a return with us is really easy. To find out what steps you need to follow please access our 'Returns' page. Please remember it is essential to send the product in perfect conditions and properly protected inside a security box. Do not forget to include the returns form. Do not hesitate to contact us on your 'customer account' if you have any questions about the process. 

If you would like to be the first one to find out what we are up to at bae Store, please join our online community! You can follow us  and participate through any of our social media channels, such as Facebook or Instagram, among others.

You can access our latest news on your inbox simply subscribing to our newsletter.

At bae Store we have three forms of payment available. You can either purchase at our online store using a bank card, or PayPal, or MB Reference (Only Portugal). Cash on delivery or bank transfer are not feasible forms of payment.

You can easily confirm that you have placed your order correctly in three ways:

  • After the payment process has been successfully completed, you will be redirected to a confirmation page where we provide you with an order number.
  • After a few minutes, you will receive a confirmation email in your inbox with all your order details.
  • The payment is processed straight away, so you will be able to see the charge on your bank statement or PayPal account.

If you are unable to confirm all of these, your order may have not been placed correctly. Please do not hesitate to contact us if you have any queries on this regard through your customer account and we will confirm the status of your order with you.

Our delivery times depend on the destination country, as well as the delivery service of your choice. To find out more about our shipping areas, delivery times, and shipping services, please visit the 'Shipping' section available on the website footer. 

Yes, you can hand over the product which you wish to return in any of our physical stores for it to be processed and refunded.

Please take into account that the refund of the value of the product will be provided using the same payment method used to make the purchase. Our colleagues at the store will request the corresponding refund to our Returns Department who will evaluate your order, place the refund, and send you a confirmation email including the return invoice.

It is not possible to refund a product in cash at the store for any purchase made on our website.

You can create your customer account by accessing the “create your account” section on our website, and introducing all details requested: your name, surname, e-mail address, and a password. Once your request has been received you will be provided with a direct link for you to activate your account on your email account.

If you forget your password, you will always be able to request a new password. We will provide you with instructions on how to obtain a new password on your email account. 

You have 14 calendar days since the day you receive your order at your delivery address or purchase a product at one of our physical stores to request a return or inform us of any incidence on your order.

As soon as your order leaves our warehouse you will receive a shipping confirmation email with information regarding:

  • What items are included
  • What company will be delivering your parcel
  • Your tracking number

Besides, we facilitate a direct link to the tracking information. With just a click, you will easily find out where your parcel is at any time. Remember that from the moment your parcel is dispatched you will also be able to access your customer account and see all your shipping information.