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Returns

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RETURNS POLICY

You have 14 days to return your order.

This terms begins from the moment you receive your order. To return your order, please follow these steps.

1

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PRINT THE RETURNS FORM

Download the form HERE

Print it and fill all the required fields.

2

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INTRODUCE THE PRODUCT IN THE SECURITY BOX


Prepare the box. Introduce the product as well as the returns form, properly filled.

3.1

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SEND US THE PRODUCT

Parque Industrial Monte Rabadas
4720-608 Prozelo Amares PORTUGAL

You can select a delivery service of your choice.The buyer is responsible for all shipping costs.

3.2

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OR PROCESS YOUR RETURN AT ONE OF OUR PHYSICAL STORES

Guimarães

Rua de Santo António, 92

4800-162 Guimarães

Porto

Rua de 31 de Janeiro, 235

4000-543 Porto

4

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RECEIVE YOUR REFUND


As soon as we receive and analyze your return, we’ll proceed with its refund through the same payment method used (except MB reference – in that case, we’ll ask for your IBAN)).

 

Do you want to make and exchange?

You’ll have to return the product you don’t want, and make a new order.

 

If you have any further question regarding the returns, click on Returns on the FAQ’s page.